Shipping And Handling:
All items up to 2kgs can be sent via Royal Mail with the option of tracked delivery, Items over 2kgs are sent by courier which are always fully tracked. When ordering multiple small weight items do check that buying them individually is not cheaper, this is particularly the case for non-European customers where the changeover from Royal Mail to courier can inflate postal charges. Insurance cover is automatically included at either Royal Mail or courier standard rates additional coverage for more expensive items is available at checkout. Free Shipping offers usually use the most cost effective method available but this will also be the slowest service. * Note that Free Shipping offers are not available on bulky/oversize items such as panels or wheel & tyres. International shipping is possible for bulky items costs will be confirmed once the parcel is ready to dispatch. Please note for panels wheels etc the shop shipping costs are estimates for non-UK Mainland (International) destinations as the shipping companies calculate these on a volumetric weight.
Once your order has been processed the majority of items will be dispatched within 1-2 working days with other more limited stock items taking a little longer usually 3-5 working days. Items from Germany stock 5-7 days. Working days being Monday to Friday.
Delivery times vary depending on the method chosen. The courier option is usually the quickest. The UK utilises a 24/48hr service depending on the option chosen, Europe 48hr and the rest of the world varies between 3-5 working days. Whilst they are usually quite reliable there is no guarantee that these times will be honoured by the courier and are out of our control. Economy shipping is slow and un-tracked.
Outside of the EU please be aware the couriers may contact you for payment of import charges prior to delivery, we declare items as their true value, please do not ask us to under-declare as this is illegal.