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Returns/Cancellations (Within the UK):
This policy does not apply to the following goods, which are exempt from the right to cancel (from the time of ordering): many of the non-smart K&N filters that are often made to order in the USA (please ask if you are unsure if the one you are looking at is included in this), Personalised items, special order items including body parts for all models and all parts specific to LHD vehicles, part(s) ordered to your own specific VIN number e.g turbo's & locks/keys, downloaded/emailed items such as stereo codes. NB: Genuine smart products for discontinued models and ALL Brabus products for all models are Special Order only hence returns/cancellations cannot be accepted on any of these products.
Cooling off period: You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail us or write to us at the contact details below. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods to us at your own expense, this includes refusal of delivery where the direct cost of returning the item to us will be deducted from your refund. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them but we will charge you the direct cost of collection. Items should be in a re-sellable condition and unused in their original packaging (as supplied). NB: Parts supplied in sealed packets cannot be accepted for return once opened. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
Where such services as expedited delivery are arranged this forms a separate services contract between us and hence a cooling off period will not apply.
Items returned after 14 days from receipt may be subject to a restocking charge of not less than 25%. This does not affect your statutory rights.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.
Please address all returns to:
Returns Processing Dept
Smart-Stuff
Centurion Business Centre
Fosse Lane
Shepton Mallet
Somerset
BA4 4PW
United Kingdom
Returns/Cancellations (Outside the UK):
For logistics and cost purposes we cannot accept returns/cancellations from customers outside of the UK.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.
Faulty goods:
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. Any damages must be reported within 48hrs via email to shop@smart-stuff.co.uk.
Smart Stuff are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts or any other consequential damages/costs.
Shortages & Damage:
Please advise our Customer Service Department of any problems with shortages or carrier damage within 48hrs of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
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